What Is It

The Malaysian Emergency Response Services 999 (MERS 999) is the unified national emergency hotline service. It integrates five major emergency agencies:
  • Royal Malaysia Police (PDRM): Crime, burglary, security threats, traffic accidents.
  • Fire and Rescue Department (Bomba): Fire fighting, vehicle extrications, hazardous materials, and beehive/wasp nest removals.
  • Ministry of Health (KKM/Ambulance): Medical emergencies, accidents, severe illness.
  • Civil Defence Force (APM): Snake catching, clearing fallen trees, local flood evacuations.
  • Malaysian Maritime Enforcement Agency (APMM): Maritime search and rescue.
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    📞 Calling MERS 999 (All Emergencies)

    Step-by-Step Procedure

    1. Dial 999: Accessible free of charge from any landline or mobile phone (even if screen is locked or has no active SIM card). 2. State Agency Needed: The MERS 999 operator will answer within 6 seconds. Tell them which agency you need (e.g. Polis, Bomba, Ambulans, or Pertahanan Awam). 3. State Location: Provide your precise address or recognizable landmarks, city, and state. 4. Call Routing: The operator will route your call to the dispatch unit of the target agency within 10 seconds. 5. Follow Instructions: Provide further details to the dispatched officer and keep your phone line clear. ---

    🚒 Fire & Wasp Nest Removal (Bomba)

    For fire-related threats, search and rescue, or vehicle entrapments, dial 999 immediately.

    Non-Emergency Wasp / Wasp Nest Removal:

  • How to request: Call your local fire station (Balai Bomba) directly on their landline rather than dialing 999.
  • Procedure: Bomba personnel will visit your home in the evening or night (when the insects are less active and inside the nest) to spray and safely remove the nest.
  • Cost: Free of charge.
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    🐍 Snake Catching & Tree Clearing (APM / Civil Defence)

    APM handles local hazards, rescue, and disaster relief.

    Requesting Hazard Assistance (Snakes, Bees, Fallen Trees):

  • Procedure: Dial 999 and request the Civil Defence Force (Pertahanan Awam).
  • Service: APM rescue teams will arrive with specialized tools to capture snakes safely, remove bee nests, or chainsaw fallen trees blocking residential roads.
  • Cost: Free of charge. Do not attempt to catch venomous snakes (like cobras) yourself.