# Domestic Waste Management & Recycling Services

What Is It

Domestic waste collection and public cleansing in Malaysia are managed under the Solid Waste and Public Cleansing Management Corporation (SWCorp). Services are divided by region to concessionaires: Alam Flora (Central/East Coast), SWM Environment (Southern), and E-Idaman (Northern).

Who Is Eligible

  • All residents of properties registered under local municipal councils in Malaysia.

    • Required Documents

  • Property address.
  • Photo proof of uncollected waste or overflowing dumpsters (for complaints).

    • Step-by-Step Procedure

    1. Identify Concessionaire: Determine the waste collection provider for your area: - WP KL/Putrajaya/Pahang: Alam Flora. - Johor/Melaka/Negeri Sembilan: SWM Environment. - Kedah/Perlis: E-Idaman. 2. Follow 2+1 Collection Schedule: Follow the standard KKM/SWCorp '2+1' collection routine (2 days for residual household waste; 1 day for recyclable/bulky/garden waste per week). 3. Sort Recyclables: Place recyclable wastes (paper, plastics, glass) in separate bags adjacent to the waste bin on the designated '+1' day. 4. Report Missed Collection: If garbage is not collected according to schedule, call the SWCorp Hotline (1-800-88-7472) or lodge a report on the concessionaire's mobile app (e.g. i-Clean for Selangor).

    Cost & Processing Time

  • Cost: Covered under annual municipal assessment rates (cukai taksiran). No separate monthly collection fees apply.
  • Processing Time: Missed collection complaints are resolved within 24 to 48 hours of reporting.

    • Where to Apply

  • National Helpline: SWCorp Call Center (1-800-88-7472).
  • Online Portal: [SWCorp Website](https://www.swcorp.gov.my).

    • Important Notes

  • Residents are required to use standard wheeled bins provided by the concessionaire. Failure to use secure bins resulting in waste dispersal can attract municipal warnings or fines.